Returns & Warranty

Sometimes products need to be returned due to faults or other reasons. Please read the below information regarding our returns policy.

30 Day Change of Mind Returns

At Jaycar, we want you to shop with confidence, that’s why we offer 30 Day Change of Mind Returns. Simply return your item in original condition - with all packaging, manuals, and accessories - and we’ll provide a refund or exchange. Exclusions apply for certain product categories*. Refunds will be processed using the original payment method. The store reserves the right to issue cash or large refunds via an alternative method in certain circumstances. Refunds cannot be offered via store credit or Gift Card. A sales tax invoice is required for all returns.

*Note: The following items are excluded from Change of Mind Returns: unsealed 3D printing consumables, books, batteries, freight charges, gift cards, health products, party lights & audio, activated security items, semiconductors, service aids & consumables, recordable media, tools, test equipment, step-down transformers, wearables, and products sold in cut lengths.

Our 30 Day Change of Mind Returns offer is in addition to Consumer Laws/Acts. These may vary slightly by state or country. This policy may be updated/changed or, at times, suspended as required by the Company.

Warranty

Our product is guaranteed to be free from manufacturing defects for a period of 12 Months. If your product becomes defective during this period, Electus Distribution will repair, replace, or refund where a product is faulty; or not fit for intended purpose. This warranty will not cover modified product; misuse or abuse of the product contrary to user instructions or packaging label; change of mind and normal wear and tear.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

The benefits to the customer given by this warranty are in addition to other rights and remedies of the Australian Consumer Law in relation to the goods or services to which this warranty relates.

How to return an item purchased online

Items purchased online can be returned to any Jaycar owned store providing the general returns conditions above are met. Please present your tax invoice, which you would have received to the email address you submitted at the time of placing your order as well as the delivery note that you received with your order package, in order for your return/refund to be processed in-store. If you cannot locate your tax invoice please contact us so we can organise for it to be resent. Refunds will be issued back onto the same credit card that was used to place the order.

Find your local store

Items purchased online can also be returned by mail at your own expense providing the general returns conditions above are met. Logged in website customers can go to their My Account page select order history, locate the order the product was from then select the item, quantity and add a reason for the return. Once submitted the customer will receive a confirmation email then once approved by our returns department a RA number will be emailed for the customer to complete the return.

As a "Guest" you will need to contact our Customer Service Team on 1800 022 888 to obtain a RA (Return Authority). All Returns lodged through mail must have an RA number or the package will be refused and returned to sender. Returns may take up to 14 working days to process. We recommend sending your returns with tracking so you can see when it has been delivered. Jaycar is not responsible for lost packages. Refunds will be issued back onto the same credit card that was used to place the order. Please note Jaycar will not refund the original delivery fee unless products are determined to be faulty under the Australian Consumer Law.